Our hope is that you are completely satisfied with your purchase. If you aren’t, to insure the rights and interests of all customers，we are happy to accept your return or exchange.
Return & Exchange Policy
1. Email to customer service: email@example.com including: order number, the question you want to solve together with picture of product if necessary
2. Get authorization from Customer Service And get returning address.
3. Get coupon or refund: Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return. Ship your return packaging using your preferred trackable and insured shipping method, and please record your tracking and carrier information. We are not responsible for lost or stolen items.
4. Most returns will process in approximately 2–3 weeks, depending on your method of return. Additional processing delays may occur. You will receive an email when your return has been processed (be sure to check your spam folder).
5. Take your refund/exchange when the package is received.
Return & Exchange conditions
1. Orders are able to be canceled and refunded before shipping.
2. Easy to initiate a refund or exchange in 7 days after delivery.
3. Items can be returned or exchanged generally for any reason, quality or size problems or other reasons accepted by our customer service.
4. Items must be returned unwashed and undamaged. All return packages will be inspected by authorized, industry leading technicians who will made all final decisions regarding your case. Any false claims will be handled as fraud.
5. If customer service offers a coupon to compensate your first order, the next order with this coupon applied on will not be returnable or exchangeable, only the part of the payment that's exceeding the coupon value can be refundable.
6. As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive. You can choose coupon or money as the way for your refund. For more details, please feel free to contact us.
Damaged, Defective Or Wrong Item(s)
In the case of items damaged during shipment, please immediately contact us before you start the return process so we can help you.
In case you have any query, please do not hesitate to get in touch with our customer service on: firstname.lastname@example.org
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